Reservation & Rental Conditions

Vehicle Pickup - Delivery
Free car delivery is available 24 hours a day, 7 days a week at Izmir Adnan Menderes airport. Our call center will contact you after your reservation. Your flight information will be tracked and our team will meet you at the airport for vehicle pick-up and return.
 
Driver's license
The tenant must be at least 23 years old and have a valid 3-year domestic or international driver's license.
 
Included and Excluded Services
Our prices include 18% VAT and road liability insurance. The vehicles are delivered to you with the guarantee of Insurance. İnsurance is included in the requested prices. The vehicle warehouse is taken back in the same way as it was delivered. Toll Bridge and highway toll systems (HGS or OGS), navigation, baby seat, additional driver are extra and are charged excluding rent.

Online Payment

For Prepaid reservations, if the reservation is canceled up to 24 hours before the vehicle pick-up time, the entire rental fee will be refunded by My Line.
If there is less than 24 hours left before the rental start time of the Prepaid reservation, the following conditions will apply.
 
1 day deduction is applied for 1-3 day reservations.
For reservations of 4-7 days, a 2-day deduction is applied.
A 20% deduction is applied for reservations of 8 days or more.


If you qualify for a refund according to the refund conditions, your refund will be made automatically after you cancel your prepaid reservation on our website. It is reflected in your account within 3-5 working days due to the internal communication of the bank. In cases where rentals are made with a foreign credit card, the reflection period of the refund in the account is 10-15 business days.
 
One Way Rental
Returning the vehicle in a city different from the one where the rental is made is subject to the approval of our company and an additional fee. Since the additional fee varies according to the region/office, you can get information by calling our call center.
 
Payment
A valid driver's license, passport or ID is sufficient for car rental. You can make the payment of the rental fees with the cash payment option or with the credit card payment option when you receive your vehicle. There is no requirement for credit card, deposit and provision for our customers coming from abroad. In domestic car rentals, a credit card authorization application is required, which varies according to the credit card obligation and the vehicle class. The mileage limit varies according to the vehicle and rental day. If you exceed the mileage limit, 90 cents will be charged per kilometer exceeded.


Motor Insurance
The renter is responsible for obtaining accident and alcohol detection reports and delivering them to our offices by notifying the police or gendarmerie in case of any accident, without changing the location of the vehicle, in order for their insurance to be valid. In case the vehicle is stolen, you must have the original vehicle key with you and apply to the police or gendarmerie station and keep a report. The tenant is also obliged to fill in the documents completely by taking photocopies or images of the driver's license, license and traffic policies of the other party/parties, to take photos of the crime scene, and to notify the nearest police or gendarmerie in case of an accident resulting in material, mortal or bodily damage.


General conditions :
Although the tenant has accepted the damage exemption guarantee, in case of damage to the vehicle under the following conditions, he agrees to cover the damage liability and related expenses without objection.


a) If he is under the influence of alcohol and / or drugs at the time of the accident, In case of 100% fault in one-sided accidents.
b) In cases where the legal speed limit is exceeded (indication that the accident occurred due to speeding in the accident report).
c) In cases where a traffic accident record is not issued and an alcohol report is not received, in deliberate accidents,
d) In case of driving a vehicle contrary to traffic laws.
e) In case of accidents and/or damages that occur as a result of the use of the vehicle by persons other than the lessee and the driver(s) specified in addition to the rental agreement.
f) In cases where the insurance cost is not paid in accordance with the general conditions of the insurance policies of the Association of Insurance and Reinsurance Companies of Turkey and/or the insurance companies do not pay for any reason.
g) The lessee agrees, declares and undertakes to bear all the damages and expenses that may arise from filling the vehicle with liquid, solid, gas, fuel that may damage the vehicle illegally, illegally or illegally, and filling the vehicle without its own fuel.
h) The Tenant must comply with the Highway Traffic Law No. 2918, the Highways Regulation and the relevant regulations in force. As the driver of the vehicle, he cannot claim to be unaware of these obligations.
j) The tenant is responsible for traffic fines resulting from acts contrary to the aforementioned regulations. The traffic fines imposed on the relevant vehicle during the rental period and not paid by the lessee shall be paid by the lessor within the legal period on the date the amount of the fine reaches the lessor and will be collected from the tenant.
k) Tenant; misuse and/or carelessness, imprudence, etc. Transmission failure due to incorrect gear shifting due to faulty gear changes, damages caused by hitting the bottom of the vehicle, cigarette burns, tears, stains that require detailed cleaning, damage etc. that may occur in the interior of the vehicle and accessories. It accepts and undertakes to pay all damages and losses, including all kinds of mechanical and electrical damages.
 
The tool will not be used in the ways described below:


a) In the transportation of passengers and goods in return for an explicit or hidden income,
b) pushing or pulling any vehicle or trailer,
c) Carriage of substances contrary to customs legislation and other laws or other illegal works,
d) When used by a person who has taken alcohol or drugs, or by a driver who is not specified as an additional driver,
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